Frequently asked questions

Sensio is a UK lighting brand that designs LED lighting for kitchens, bedrooms and bathrooms, including under cabinet lights, LED strip, drivers, sensors, LED mirrors and mirror cabinets. Established in 2000, Sensio is a family run business and sells through kitchen, bedroom and bathroom retailers and installers across the UK. Read our story.

Sensio is based at Unit 7, Speedwell Road, Castleford, West Yorkshire, WF10 5PY. Call us on 01977 522020 or get in touch.

Sensio has designed LED lighting for the kitchen, bedroom and bathroom market since 2000. Every kitchen and bedroom product comes with a 7 year guarantee and every bathroom product with a 5 year guarantee. See our certifications and guarantee.

TrioTone® is Sensio's colour selectable technology. One light lets you choose warm white, natural white or cool white when you fit it, so you don't need to decide before you buy. See TrioTone® lighting.

Sensio is sold through kitchen, bedroom and bathroom retailers, showrooms and trade distributors across England, Ireland, Scotland and Wales. Find a distributor near you. Trade customers can apply for a trade account to order direct.

Warm white (around 3000K) gives a soft, yellow toned light that feels cosy. Cool white (around 6000K) gives a crisp, blue toned light. Natural white (4000K) sits in between and is a popular choice for kitchen worktops. See our colour temperature guide.

Colour temperature describes how warm or cool white light looks, measured in Kelvin (K). The lower the number, the warmer the light. Most home lighting sits between 2700K and 6000K. Colour temperature explained.

Cool white often looks slightly brighter to the eye, but brightness is measured in lumens, not colour. To compare two lights, check the lumen figure on each product page.

Natural white (4000K) is the most popular choice for worktops because it is clear without feeling cold. Warm white (3000K) suits traditional and wooden kitchens. TrioTone® lights let you choose on the day. Light temperatures for kitchen worktops.

Single colour lights have one fixed white. TrioTone® lights let you choose warm, natural or cool white when you fit them. CCT lights let you change the colour at any time, typically from 2700K to 6000K, using a CCT receiver or smart driver. About CCT.

Spotlights give defined pools of light. LED strip gives an even line of light with fewer shadows and can be cut to length. Read our under cabinet lighting guide.

Good quality LED strip lasts many years in normal home use, far longer than traditional bulbs. Every Sensio LED strip comes with a 7 year guarantee. See our LED strip lights.

No. LED strip uses very little power compared with traditional lighting. The power use, in watts per metre, is shown on each product page.

Yes, at the marked cut points along the strip. Cutting anywhere else will stop that section working. How to cut, connect, fit and wire LED strip lights.

Sensio 24V LED strip connects to a 24V LED driver, which is connected to mains power. Some integrated strip lights, such as Connex™ and Axis™, run directly from mains. See 24V LED drivers.

An aluminium profile is a channel that LED strip sits in. It hides the individual dots of light for a smooth line, protects the strip and helps it run cooler. See LED profiles.

Switch off the power, unplug the strip from its connector, then peel it away slowly. Warming the adhesive with a hairdryer helps if it is stubborn. Strip fitted in a profile slides or unclips out.

An LED driver converts mains power (230V) into the low voltage power LED lights need, which is 24V for most Sensio lights. Without the right driver, the lights won't work or may fail early. What is an LED driver and how to choose one.

Most Sensio lights run at 24V and need a driver. A few integrated strip lights, such as Connex™ and Axis™, run directly from mains and don't need one.

Single colour and TrioTone® lights use 2-pin drivers. CCT lights use 4-pin drivers. Add up the wattage of your lights and choose a driver with enough capacity; our driver calculator does this for you.

Sensio 24V lights plug into the driver, so no wiring is needed on the light side. The mains connection must be made by a qualified electrician. How to install a 24V LED driver.

We don't test our products with other manufacturers' products, so we can only guarantee Sensio lights working with Sensio drivers, dimmers and sensors.

A PIR (passive infrared) sensor detects the body heat of a person moving nearby and switches the lights on, then off again after a set time. See PIR sensors.

Door sensors switch lights on when a cupboard or wardrobe door opens. Hand wave (IR) sensors give touch free switching, and PIR sensors react to movement in a room. Which LED light sensor do you need?.

Yes, with a Titan™ Smart Kinetic driver and the Link Sensio app, or by voice with Amazon Alexa or Google Assistant. A guide to Titan Smart Kinetic drivers.

Many are. Look for the Dimmable icon on the product page. Most 24V lights dim with a receiver or smart driver. Dimming is guaranteed only with Sensio dimmers, sensors and drivers.

Pair the remote with the driver or receiver by following the steps in our setup video. Set up a 24V LED driver with a remote control.

It depends on the zone. Zone 0 (inside the bath or shower) needs at least IP67 and 12V max. Zones 1 and 2 (above and around the bath, shower or basin) need at least IP44. Electrical work in a bathroom should be carried out by a qualified electrician. Bathroom zones and IP ratings.

Bathroom zones are areas around the bath, shower and basin that set what electrical equipment can be installed, based on how likely it is to get wet. Zone 0 is inside the bath or shower, zone 1 is above it up to 2250mm, and zone 2 is the 600mm around it. See the zones diagram.

Only outside the zones, where the light won't be splashed. Inside zones 1 and 2, use lights rated at least IP44. See bathroom ceiling and wall lights.

Yes. Our mains powered illuminated mirrors and mirror cabinets are IP44 rated, which meets the zone 2 requirement. See LED bathroom mirrors.

Mains powered LED mirrors are wired in by a qualified electrician, not plugged in. If there is no wiring, choose a battery powered mirror. See battery powered LED mirrors.

Every Sensio bathroom product, including LED mirrors, mirror cabinets, bathroom lights and extractor fans, comes with a 5 year guarantee from the date of purchase. Mirror glass has a 12 month guarantee, excluding accidental damage. Guarantee terms.

Plan the run, fit the lights or strip to the underside of the cabinets, plug them into the driver and connect the driver to power. Our video shows each step. How to install under cabinet lights.

Use Sensio connectors to join strip to strip, or strip to the driver lead, with no soldering. How to connect LED strip lights.

Connecting Sensio 24V lights to the driver is plug and play. Any work on mains wiring, and all electrical work in bathrooms, must be carried out by a qualified electrician.

On each product page, under Specification. All our how-to videos are on the Video guides page.

Every Sensio kitchen and bedroom lighting product comes with a 7 year guarantee, and every Sensio bathroom product comes with a 5 year guarantee, from the date of purchase. Interchangeable lamps have 12 months. Mirror glass has 12 months, excluding accidental damage. Full guarantee terms.

Online ordering is for Sensio trade account holders, who can place orders, track deliveries, check invoices and download hi-res images. Apply for a trade account, or buy from a Sensio stockist.

Yes. Trade orders have a minimum order value of £150 ex VAT.

Our courier delivers between 8am and 5pm, Monday to Friday, and a signature is needed. You can track your parcel online. Saturday and timed next day delivery (before 10am or 12pm) are available; contact customer service for prices. Deliveries to the Channel Islands, Isle of Man, Scottish Highlands and Ireland are charged by destination and weight.

Check items as soon as they arrive. Tell us about damage within 5 working days, or a wrong or missing item within 48 hours, on 01977 522020 or info@sensiolighting.com. We may ask for photos and in most cases will replace the item straight away.

Email info@sensiolighting.com with your proof of purchase, the fault, roughly when it started, the batch or PO number and the delivery address. We'll identify the fault and send a replacement free of charge under the guarantee.

Only with our agreement first. Items must be in resaleable condition, a 25% administration charge applies and return postage is at your cost. We aim to process returns within 5 working days. How to return goods.